This incident is resolved and connectivity on all URLs is back up. We apologize for the inconvenience and will write a detailed postmortem later. In case you still encounter problems or need help with re-processing missed uploads, please get in touch with support via support@du.co.
Posted Feb 12, 2025 - 10:10 CET
Update
We are continuing to work on the issue. We have identified a partial work-around for customer who have already been migrated to AWS and do not use SSO. If that's the case, you can use the new URL https://app.aidp.du.co/. This works for both the web application and API connectivity.
We apologize for any inconvenience and are working hard on solving the problem.
Posted Feb 12, 2025 - 10:08 CET
Identified
We have identified an issue related to DNS misconfiguration and are actively working on solving it. We expect to have connectivity restored soon.
Posted Feb 12, 2025 - 09:19 CET
Investigating
We are investigating an critical issue where connectivity to Metamaze seems to be broken. Our team is aware of it and looking into it with the highest priority.